REGISTRATION TIPS
1. Read this before creating your account. If you have already created an account, do not create another one. Duplicate accounts will be deleted. If you need to change information in your account, sign into the application and click on the "My Account" link on the menu.
2. During the registration process, you are required to provide an email address, telephone number, and mailing address. The email address you provide will be validated during the registration process to identify if a profile already exists.
- If you have previously submitted requests in hardcopy/fax/mail etc. to NCUA, we may already have your email address in your profile. If the email address exists, you will be prompted to retrieve a temporary password which will be sent to the email address we have on file for you.
- If you have previously submitted requests and the system accepts your email address, you may want to contact NCUA's FOIA Office after your request is submitted so they can merge your files.
3. Upon completion of registration, an email notification will be delivered to the email address provided with a temporary password to access your profile. It could take several minutes for the email to be delivered. Be sure to check your spam or junk folder if you do not receive the email notification within 15 minutes.
4. Once logged in to your profile, be sure to change your temporary password.